Merchant
Job Purpose and Impact
The merchant, will assist sales teams efficiently handle routine business. In this role, you will handle the company's customer base, increase customer intimacy and ensure excellent contract and database management in a proactive and effective manner. You will quickly gain an understanding of the company's businesses, customers and contract management.
Key Accountabilities
- Create proper contract management and pricing documentation, price and confirm contracts for customers and spot quotations.
- Execute commercial customer service responsibilities such as call on customer requirements, prepare and send contracts to customers, send out daily market price updates and sales contract documentation.
- Handle data, contracts and contacts in enterprise resource management and customer relationship management systems as the functional specialist.
- Support the sales team with key customer activities like pricing, contract book management and creating, updating and distribution of reports and provide backup for other assistants and specialists on the team.
- Support account managers and commercial projects as the domain specialist for contract and system management.
- Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
- Other duties as assigned
Qualifications
Minimum Qualifications
- Bachelor's degree in a related field or equivalent experience
- Other minimum qualifications may apply
Preferred Qualifications
- Experience with sales or sales support
- Business to business environment experience
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